- McDonald’s outlets in multiple countries have been hit by a technical outage.
- Restaurants in Australia, New Zealand, and Japan have been left unable to process orders.
- McDonald’s Japan said on X that it was experiencing a “system failure.”
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McDonald’s restaurants in multiple countries have been hit by a technical outage that leaves them unable to process orders.
“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved. We thank our customers for their patience and apologize for any inconvenience this may have caused. Notably, the issue is not related to a cybersecurity event,” McDonald’s said in a statement sent to Business Insider.
A similar statement was also issued by McDonald’s New Zealand, according to The New Zealand Herald. One staff member at a store in Auckland, New Zealand, told the newspaper they weren’t able to take or receive orders because the computer screens weren’t functioning.
McDonald’s Japan said in an X post on the same day that it was experiencing a “system failure” as well.
【お知らせ】
現在、システム障害が発生しております。
お客様にはご迷惑をおかけいたしますが、復旧まで今しばらくお待ちください。— マクドナルド (@McDonaldsJapan) March 15, 2024
“We apologize for any inconvenience this may cause and ask that you please wait for a while until the service is restored,” the X post continued.
Outlets in Hong Kong and Taiwan appear to be facing similar issues. McDonald’s Hong Kong wrote in a Facebook post on Friday that “mobile ordering and self-ordering kiosks are not functioning” because of a “computer system failure.”
“Please order directly at the restaurant counter,” the statement continued.
A statement on the website for McDonald’s Taiwan says online and telephone ordering have been temporarily suspended as the system undergoes maintenance.
The issue appears to be affecting outlets in China as well, with the phrase “McDonald’s crashed” becoming one of the top trending topics on the Chinese social-media platform Weibo.
McDonald’s had more than 41,000 restaurants globally as of the end of 2023.
Of those, 1,033 are in Australia and 170 in New Zealand. It has 5,903 locations in China, 2,982 in Japan, 254 in Hong Kong, and 409 in Taiwan. It’s not immediately clear how many of those locations are affected by the outage.
